Refunds & Returns Policy
MEE audio & MEE Professional accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered condition**. Original sales receipt must accompany your return. Refunds can only be credited to the original payment method.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, please contact us with your order number and details about the product you would like to return or open a case on our support portal. We will respond with instructions for how to return items from your order. Once your return has been received, we will notify you with a confirmation email and apply a refund via the original payment method.
*Unless the product’s description notes that it cannot be returned or stipulates a different return policy time period
**New, unaltered condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.
Custom-fit Products
Each pair of our custom eartips and earplugs is made to order and uniquely tailored to the shape of your ears. Because of this, MEE Professional does not allow returns of any custom-fit/made-to-order products other than for refits (see the Fit Guarantee section below for more info).
Our standard 1-year warranty applies to materials and workmanship. Warranty does not cover regular wear and tear or accidental damage, loss of one or both tips, blockage due to earwax or debris, or level of noise isolation. Attempting to modify your custom eartips or earplugs in any way will void this warranty. For more information please visit our Warranty Policy page.
Fit Guarantee
MEE Professional offers a 45-day Fit Guarantee to ensure that your custom-fit eartips, earplugs, or in-ear monitors fit perfectly and perform up to our high stands. We will modify or re-make any custom eartips returned due to poor fit within 45 days of purchase.
Please contact us if you require a refit and we will help you through the process.
Products With Custom Artwork / Engravings
MEE audio and Professional do not allow returns of components with made-to-order engravings featuring user-submitted text or artwork. However if you have an issues with the appearance of your artwork please contact us and we’ll be happy to assist you.
Products purchased with removable custom artwork can still be returned and refunded less the cost of the engraved/customized component.
Our standard 1-year warranty applies to materials and workmanship for all engravings. Warranty does not cover regular wear and tear, accidental damage, or loss of custom-engraved components. Attempting to modify your engravings in any way will void this warranty.
For more information please visit our Warranty Policy page.