Q: How long will it take to receive my order?
A: There is an additional 3-4 week manufacturing time for custom-fit products, plus the shipping time for whichever shipping method you select at checkout. Manufacturing starts the next business day after we receive your order or your ear impressions, whichever comes later. A rush processing option is also available and takes the manufacturing time down to 5 business days.
Q: How are the custom eartips shipped?
A: Domestic orders: if "free shipping" is selected at checkout, your order will be shipped as a USPS 1st class package, which typically delivers in 3-7 business days. Faster shipping methods are available at checkout.
International orders: if USPS First Class International is selected at checkout, there is no set delivery window but packages are typically delivered within approximately 20 business days. Please note that the number provided is a Customs ID number and not a tracking number, and should not be relied on for package status updates. Once USPS hands off the package to your local carrier, the Customs ID may reveal the Customs status of the package through your local carrier, but it is not guaranteed. Faster shipping methods are available at checkout.
Q: I placed my order. What's next?
A: If we already have your impressions on file, no further action is required on your part – we'll start making your custom tips right away. If you need to get us your impressions, you'll receive a follow-up email after placing your order containing further instructions.
Q: Where do I go for ear impressions?
A: Locate an audiology office near you and contact the audiologist first to find out the fees and set an appointment. We recommend shopping around as ear impression costs can vary significantly.
Q: How much should I expect to pay for a pair of ear impressions?
A: The cost of ear impressions varies depending on the audiologist from whom you purchase them. We recommend shopping around by calling multiple audiologists in your area.
Q: Do I need to bring anything to my audiologist visit?
A: Download and bring our audiologist instruction sheet, which will tell your audiologist what we’re looking for in a set of ear impressions.
Q: How can I make sure the ear impressions my audiologist took are good?
A: Before mailing us your ear impressions, email a few photos to us at impressions@pro.meeaudio.com so that we can visually inspect them for any issues that may prevent a good fit of the completed custom-fit product. This can help avoid the delay and expense of sending impressions back and forth if they are not adequate. Please follow the photo examples shown here to make sure your photos capture every angle of the impressions
Q: How do I install my new custom eartips?
A: View the Support section above for instructions and to view our support video.
Q: Are the custom eartips removable once installed?
A: Yes, the custom eartips can be removed and re-installed like any other eartips
Q: How do I put on my earphones once outfitted with custom eartips?
A: View the Support section above for instructions and to view our support video.
Q: How do I care for my custom eartips?
A: To maintain your custom eartips in the best cosmetic condition, we recommend wiping them down with a moist cloth after use and using the included earwax cleaning tool periodically to scoop any residue out of the nozzles of your custom eartips. Do not leave your custom eartips in direct sunlight or expose them to excess heat as this may deform the silicone material.
Q: What if I lose one of my custom eartips or would like a new pair in a different color?
A: We can reprint one or both of your eartips in any color at a reduced cost. The cost to reprint one eartip is $50 and the cost to reprint both is $75. Contact orders@MEEaudio.com if you need to order a reprint.
Q: What if I want a set of custom eartips for a different earphone or custom earplugs?
A: MEE Professional will keep your impressions on file and you can order additional custom-fit products on our website at any time.
Q: Can you make custom eartips for any other earphones?
A: MEE custom eartips are available only for MEE Professional in-ear monitors: MX PRO (all models), M6 PRO (both 1st and 2nd generation) and M7 PRO.
Have a question we didn't answer? Contact orders@MEEaudio.com